Shipping
Delivery charge is £3.95. Orders of over £60.00 will be delivered free of charge. Orders are sent via APC on a next day service. If you are located in a remote mainland area then this may take longer.
For deliveries to the Channel Islands, Northern Ireland, Isle of Man, Isle of Wight, Orkney, Shetland and Scottish Isles or Highlands – Orders under 2kg have a delivery charge of £5.95 and are sent Tracked 48 with Signature via Royal Mail. Orders over 2kg have a delivery charge of £8.95 and are also sent Tracked 48 with Signature via Royal Mail. Orders over £75.00 will be delivered free of charge.
Payment Method
Payments are made using our secure credit card facility powered by Stripe. Subject to the other provisions of these Terms, the company shall not be liable for any loss, whether direct or consequential, economic or loss of profits or otherwise, arising directly or indirectly out of any delay in the delivery of the goods. Requests by a Customer for cancellation or amendment of any order or for the rescheduling of delivery will only be considered by the Company in writing and shall be subject to the written acceptance of the Company or if cancelled or rescheduled at the request of the customer, then the customer shall idemnify the Company against all loss costs (including the cost of labour and overheads incurred), damages, charges and expenses arising out of the order and cancellation.
Back Orders
If any of items you order are not in stock, you will be contacted. You then have the option to have the product placed on back order, to choose another product or to cancel your order.
Wholesale Trade Account
If you are interested in opening a wholesale trade account please contact us for more details on 01200 442270 option 1 or fill in the form on the Wholesale page.
Tax Charges
All orders made from the UK are subject to the prevailing rate of VAT on all vatable items. Please note that Tea and Coffee is 0% rated.
Returns Policy
The buyer must return all unwanted goods within 14 days of the delivery date. The buyer shall pay the cost of returning the goods. If the company receives a valid reason for the return of goods, then the Company can credit the Buyer for cost of returning the goods.
At Exchange Coffee Company we are committed to protecting the information we collect from you, which we use to enhance your experience of using the website and to provide you with the services you request from us.
Data Collection
You can access the Web site and browse certain areas without disclosing personal data. We collect your personal data (“Your Data”) only with your knowledge or your consent. When you register your details, we collect Your Data to enable us to inform you from time to time by email or post of new products and services from the Exchange Coffee Company. We will also collect information if you complete any other forms on our site or if you contact us with comments or specific requests.
Data Use
By registering on the Web site (“a Registered User”) you agree that you would like to receive product and service updates from Exchange Coffee Company. We will provide you with relevant information by email, post or telephone.
Data Disclosure
We will not pass Your Data onto any third party suppliers.
Opt-out
As indicated above, as a Registered User you are given the opportunity to ‘opt-out’ of having Your Data used for any purposes related to Exchange Coffee Company. You should also be aware that you have a legal right to ask us to make no further direct marketing use of Your Data at all. If you wish to exercise this right please send a written notice to Exchange Coffee Company.
Links
This website contains links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites. This privacy statement applies solely to information collected by the Web site.
Accessing Personal Data
You can contact us to ask whether we are keeping personal data about you, by sending an email to info@exchangecoffee.co.uk or by sending postal mail to this address: Exchange Coffee Company, 24 Wellgate, Clitheroe, BB7 2DP. Upon request, we will provide you with a readable copy of data, which we hold about you. If you ask us to delete, correct or amend that personal data we will do so within a reasonable time.
If you have any queries about this privacy policy, please contact info@exchangecoffee.co.uk